Terms of Service

1. The service

Itumo lets you submit text and receive a translation between a supported African indigenous language and a supported world language (or vice versa), along with suggested corrections for things like missing tone marks, diacritics, or script errors. You need an account to translate. Every new account comes with a one-time free trial so you can see the service work before paying; after that, an active Premium subscription is required to keep submitting translations. Signed-out visitors can view a small set of static example translations on the translate page, but cannot submit live translations. Itumo runs no advertising of any kind. We may change, add to, or remove features at any time, and we’ll update these Terms and our Privacy Policy accordingly when we do.

Free trial

The free trial is limited to one per person. It is used up once you have run the number of free translations shown when you sign up; a translation that fails on our side does not count. To enforce the one-per-person limit, we record the IP address from which each account claims its free trial and from which each subscription is started. If the free trial has already been claimed from your IP address by another account, your account will not receive a free trial — you can still subscribe. Because several people can share one IP address (for example a household, office, or mobile network), contact us if you believe this has affected you by mistake and we will review it. We may change or end the free trial offer at any time; this does not affect a trial you have already used.

2. Acceptable use

You agree not to use Itumo to:

• Submit content that is unlawful, infringing, defamatory, or violates the rights of others.
• Attempt to disrupt, overload, or gain unauthorized access to the service or its infrastructure.
• Use automated means to scrape or extract large volumes of translations in a way that abuses the service.
• Submit content on behalf of, or targeting, a third party without their consent, in a way that violates their privacy.
• Use the service for any purpose that is illegal in your jurisdiction.
• Create or use multiple accounts, or otherwise try to get around the one-per-person free trial or any access restriction we apply.

We may suspend or restrict access for anyone who violates these Terms. This includes restricting access to the translator and to new subscriptions from a specific IP address where we see signs that one person is using several accounts. These decisions are made by Itumo staff, and you can ask us to review them using the contact details below.

3. Translation accuracy — no warranty

We hold Itumo’s translations to an exceptional standard, and our translation engine is designed to check its own output and correct common issues before returning a result. That said, Itumo is provided on an “as is” and “as available” basis, and we do not warrant that any translation will be complete, error-free, or perfectly suited to your specific purpose. Machine translation — however carefully checked — can still make mistakes, particularly with idioms, ambiguous phrasing, or specialized terminology.

For anything high-stakes — legal, medical, financial, immigration, or other documents where an error could cause real harm — please use your own judgment and have the translation reviewed by a qualified human translator before relying on it. Itumo is a tool to help you communicate, not a substitute for professional translation or legal advice.

4. Intellectual property

Itumo, its logo, design, and underlying software are owned by us or our licensors and protected by intellectual property law. These Terms don’t grant you any rights to our trademarks, branding, or source code.

You retain ownership of the text you submit for translation. By submitting text, you grant us and our service providers (see Section 5) the limited right to process that text solely to provide the translation back to you. We don’t claim ownership over your content, and we don’t use it to train our own models.

5. Third-party services

Itumo relies on third-party services to operate, and your use of Itumo means your content may be processed by:

• Anthropic — the AI provider whose model performs the translation and correctness check.
• Vercel — our hosting provider.
• Stripe — processes payment for your Premium subscription, which is required to keep translating after the free trial.
• Neon — hosts the database that stores your account, subscription, free-trial, and IP address records.
• Google Sign-In and Resend (optional) — used only if you choose to sign in with Google, or via an email magic link, respectively.

Itumo does not run advertising and has no integration with Google AdSense or any other ad network, now or planned.

These providers have their own terms and privacy practices. See our Privacy Policy for more detail on what each provider does with your data.

6. Availability and termination

We aim to keep Itumo available, but we don’t guarantee uninterrupted access — the service may be unavailable due to maintenance, outages at a third-party provider, or other factors outside our control. We may suspend or discontinue all or part of the service, or your access to it, at any time, including for violation of these Terms.

7. Limitation of liability

To the fullest extent permitted by law, Itumo and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or related to your use of the service — including damages resulting from translation errors, service unavailability, or reliance on translated content. Nothing in these Terms limits any liability that cannot be limited under applicable law (including certain consumer-protection rights in the EU).

8. Governing law

These Terms are governed by the laws of European Union (EU/EEA), without regard to its conflict-of-law principles, except where mandatory local consumer-protection law gives you additional rights that cannot be waived.

9. Changes to these Terms

We may update these Terms as Itumo changes. We’ll update the “Last updated” date above when we do, and continued use of the service after a change takes effect means you accept the updated Terms.

10. Contact us

If you have questions about these Terms, contact us at legal@itumo.online.